Emotional Intelligence

Emotional Intelligence can be defined as “a form of social intelligence that allows us to monitor and shape our emotions and those of others”. Wood, J., Chapman, J., Fromholtz, M. Morrison, V., Wallace, J., Zeffane, R.M.,  Schermerhorn, J.R., Hunt, J.G., & Osborn, R.N. (2004). 

An Individual's EQ can:

  • Predict who will become a star performer and who will be derailed and in particular, who will be a good leader. 
  • Provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential.
  • Focus on qualities such as initiative and empathy, adaptability and persuasiveness.


    EQ has been empirically linked to improvements in the following:

  • Personal and managerial effectiveness
  • Leadership
  • Decision making
  • Trust
  • Change management
  • Team work
  • Conflict management
  • Communication  

    How do I improve my EQ?

    Unlike IQ which is relatively stable, EQ can be developed however it takes time to learn!  The limbic system (emotions) is slower to learn than the neocortex (technical).  The Limbic system also learns best through extended practice and feedback.  Improving your EQ is a combination of improving your self awareness, self management, social awareness, and developing relationship management skills. 

    Psychological assessments provide a fabulous objective tool to increase your self awareness and identify your natural strengths and areas for development. 

    Coaching can provide the best forum for developing individual skills, and combined with a targeted training programme you can improve your team’s collective EQ as well as their overall performance. 

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